Insurance Customer Service Representative
Full Time • AW BURCHELL AGENCY INC
Benefits:
- Paid time off
- 401(k) matching
- Competitive salary
- Training & development
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
Qualifications
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
Compensation: $21.00 - $25.00 per hour
About us:
Formerly, the Rainbow-wafer Agency (Cortland area), The Stan Barlow Agency & The Bruce Clary Agency County both which serviced the Ithaca area, for over 30 years with Auto, Home and Business Insurance. The AW Burchell Agency will continue service the Cortland-Ithaca and Painted Post areas along with the surrounding communities with great local service in the Auto, Home, Commercial and Farm Insurance Industry. We have recently partnered with Farm Bureau and look forward to meeting and servicing the local farmers.
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